Troubleshooting for Speaking

If you’re facing recording issues while doing the Speaking module, we suggest the below steps for troubleshooting:

• System Caching Issue: Many a times, issues appear due to temporary files or cache being stored by the system. It is recommended to follow either of the below two:
  • Clear the system cache: To get a better performance, all you need to do is hard reload/refresh the browser by holding down Ctrl + Shift and click R.
  • Incognito Mode: To avoid the above issue, you can also practise in an incognito/private browser. This can be done by pressing Ctrl + Shift + N.

• Google Chrome: While using Google Chrome, you are advised to check the following:
  • Always use the latest version of Google Chrome. Click the next link to know how you check the same. Click here
  • Check if you’re using Beta version of Google Chrome. If such is the case, then you will need to uninstall the Beta version & re-install Chrome’s original version.

• Firewall: On some computers, the Firewall of the operating system will either not play the audios or won’t let our website’s AI technology process the recorded audio. In such an instance, there will be no AI score generated even when the recording is proper. If this happens, you will need to disable your system’s firewall & then practise on our website. The next link will help you in disabling the firewall. Click here

• Anti-Virus: If you have an active anti-virus installed on your computer, you might on some instances face issue with audios or recordings. In such an instance, there will either be no sound in an audio or no AI score generated even when the recording is proper. If this happens, you will need to disable the anti-virus only for web browsers & then practise on our website.

If you’re still facing issues after performing all the above-advised troubleshooting steps, please feel free to contact our support team for assistance.