Refund / Cancellation Policy
Thanks for registering on Alfa PTE.
All the products / services that we offer on our website comes with free trial of each of them. Given the nature of digital goods, it becomes very difficult for us to offer a refund or credit on a purchase.
Hence, we advise users to first go for the free trials of the below-mentioned products / services for their satisfaction:
- Subscription – we offer free AI clicks for users to get satisfied & accustomed to the AI scoring system before purchasing the subscription.
- Mock Tests – both full & sectional mock tests offer a one-time completely free, fully scored test for users to check for the AI scoring system, pattern & their system compatibility ruling out all issues they could face after purchasing the tests or subscription.
However, we do understand that there could sometime a situation arise where the user would want to cancel the purchase & get a refund. For such an instance, we offer a cancellation & 100% refund where the user will need to intimate us within 30 minutes of making the purchase. The following need to be taken care off while proceeding for cancellation/refund:
- The cancellation request must only be sent to firstname.lastname@example.org strictly within 30 minutes of the purchase / making the payment.
- Cancellation requests sent only the mentioned email will be considered.
- Any email received after 30 minutes of making the payment will not be considered for cancellation & there no refund will be processed for any such request.
- Mock tests that have been unlocked using codes will not be refunded. In such an instance, the unlock code provided by the Alfa PTE team must not have been used by the user or any other party to unlock any of the available mock tests.
- Once your cancellation request has been accepted & processed, it might take up to 5 business days for the refunded amount to reach you.
- Only the amount of a product displayed on our website will be refunded. Alfa PTE is not responsible for any fees (bank fee, international transaction fee etc.) incurred by the user while making the payment.
It is understood that user has gone through the refund & cancellation policy provided on www.alfapte.com & has agreed to it before proceeding with the payment.